We accept returns and exchanges for items purchased only through the 11 Uptown online store www.elevenuptown.com
We accept the return within 15 days of the original purchase.The return item should be in its original condition, unworn, unwashed and with the 11 Uptown tag.
Please include the packing slip inside the package when you will return your product.
Shipping cost will not be refunded.
Please allow 7-10 business days to process your refund, after we receive your return product.
Return Procedure
Send us an email with your order number, name and email address of your order on support@elevenuptown.com. Mention the reason for your return.
The return request will be reviewed and processed within 2 - 4 business days.
You will receive the return label through an email and need to be printed.
Please make sure to include the packing slip inside the box.
Once you attach the return label outside the box you can drop-off your package to the nearest UPS or USPS store(according to your return label).
A return shipping label cost $14.99 will be deducted from your refund amount.
Exchange Procedure
You can place another order for the correct size or style.
Please process the return request for your original order. According to the above return procedure.
We will process the refund for your return order once we receive the product.
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