RETURN & EXHANGE PROCESS

  • We accept returns and exchanges for items purchased only through the 11 Uptown online store www.elevenuptown.com
  • We accept the return within 15 days of the original purchase.The return item should be in its original condition, unworn, unwashed and with the 11 Uptown tag.
  • Please include the packing slip inside the package when you will return your product.
  • Shipping cost will not be refunded.
  • Please allow 7-10 business days to process your refund, after we receive your return product.

Return Procedure

  • Send us an email with your order number, name and email address of your order on support@elevenuptown.com. Mention the reason for your return. 
  • The return request will be reviewed and processed within 2 - 4 business days.
  • You will receive the return label through an email and need to be printed.
  • Please make sure to include the packing slip inside the box.
  • Once you attach the return label outside the box you can drop-off your package to the nearest UPS or USPS store(according to your return label).
  • A return shipping label cost $14.99 will be deducted from your refund amount.

Exchange Procedure

  • You can place another order for the correct size or style.
  • Please process the return request for your original order. According to the above return procedure.
  • We will process the refund for your return order once we receive the product.